Legal
Complaints
How to raise a concern about Cromwell Associates's enquiry and introduction service.
If something has gone wrong
We would rather hear about a problem than not. If any part of our enquiry or introduction service has fallen short, please tell us and we will look into it properly.
How to raise it
Email enquiries@cromwellcover.co.uk with "complaint" in the subject line, or write to us at 21–23 East Street, Fareham, Hampshire, PO16 0BZ, United Kingdom. Please include what happened, when, and what you would like us to do about it.
Complaints about a specialist provider
Where your concern relates to advice, a product or a service provided by a specialist we introduced you to, that provider's own complaints procedure applies. We will help you identify the right route and remain available to coordinate.